About Me

Diagnostic Tech

Aug 2025 to Present

Jabil

• Perform root cause analysis and component-level troubleshooting on an average of 15–20 failed server units per week, identifying defective hardware components (e.g., CPUs, RAM, NICs, power supplies, backplanes) and verifying repairs through stress testing
• Utilize Linux-based diagnostic tools and command-line environments (e.g., smartctl, lshw, dmesg, mdadm) to conduct hardware diagnostics, performance benchmarking, and system recovery, ensuring restored units meet operational specifications
• Flash firmware and update BIOS on enterprise-grade servers (Dell, HP, Supermicro), configure RAID arrays for optimal performance and redundancy, and verify system readiness through burn-in testing and I/O performance validation
• Maintain detailed failure trend documentation and repair process records in the internal tracking system, generating weekly reports for engineering teams to support data-driven design and quality improvements
• Collaborate daily with engineering and quality assurance (QA) teams to analyze recurring hardware issues, propose design changes, and implement process optimizations that reduce repeat failures by an estimated 10–15%

Illinois Institute of Technology

Aug 2022 - Dec 2024

Master's degree in Cyber-Forensics and Security (GPA: 3.5/4) - Graduated

Coursework: Cyber Security Management, Cyber Security Technologies, Introduction to Data Networks and the Internet, Vulnerability Analysis and Control

Network Support Engineer

Jun 2021 - Jul 2022

Sanguine Infotech Ltd., Srinagar, Jammu and Kashmir

• Designed and implemented secure network architectures, ensuring high availability and performance
• Configured and maintained Cisco ASA firewalls, optimizing security rulesets and threat prevention
• Deployed and managed Cisco ISR routers and Catalyst switches, implementing QoS, VLANs, and access control lists (ACLs)
• Monitored and analyzed network traffic using Wireshark and NetFlow to detect anomalies and potential security threats
• Developed and enforced network security policies, ensuring alignment with NIST, CIS, and ISO 27001 compliance frameworks
• Provided technical support and troubleshooting for complex network issues, ensuring minimal downtime

Baba Ghulam shah Badshah university

Aug 2017 - May 2021

Bachelor's degree in Information Technology and Engineering